COVID-19

Together we can slow the spread

COVID-19

Visit covid19.govt.nz to find out more about uniting against the spread of COVID-19, what support is available to you and latest updates on New Zealand's response to the virus.

Alert Level

New Zealand is currently at Alert Level 1 

At Alert Level 1, everyone can return without restriction to work, school, sports and domestic travel and you can get together with as many people as you want.

Border Restrictions

Controls at the borders remain for those entering New Zealand, including health screening for all arrivals, and mandatory 14 day managed quarantine or isolation. 

Golden Rules for everyone at Alert Level 1

  • If you're sick, stay home. Don't go to work or school. Don't socialise.
  • If you have cold or flu symptoms call your doctor or Healthline and make sure you get tested.
  • Wash your hands. Wash your hands. Wash your hands. 
  • Sneeze and cough into your elbow, and regularly disinfect surfaces.
  • If you are told to self isolate by health authorities, do so immediately 
  • If you're concerned about your well-being or underlying health conditions, work with your GP to understand how to best stay healthy. 
  • Keep track of where you've been and who you've seen to help contact tracing if needed. Use the NZ COVID Tracer app as a handy way of doing this
  • Businesses should help people keep track of their movements by displaying the Ministry of Health QR Code for contact tracing. 
  • Stay vigilant. There is still a global pandemic going on. People and businesses should be prepared to act fast to step up Alert Levels if we have to. 
  • People will have had different experiences over the last couple of months. Whatever you're feeling - it's okay. Be kind to others. Be kind to yourself. 

Using Public Transport

Alert Level 1 means public transport has returned to normal capacity. You can now board buses using the front door and there are no longer signs where you can sit. Auckland Transport are continuing to ensure public transport is being cleaned throughout its daily service. 

For now, Auckland Transport will continue to only accept AT HOP card payments on vehicles. If customers need assistance in obtaining or loading an AT HOP card, they can visit a customer service centre or call 09 355 355

Useful Information

Feeling Unwell?

If you need urgent medical assistance for severe symptoms of any kind or have a serious injury, call emergency services on 111, or go straight to hospital.

If you are concerned about any aspect of your health, contact your GP. Minor health issues can become more serious if ignored and it is important that you have the treatments and medications you need. Your doctor would rather you call than silently worry at home. If you think you have been exposed to COVID-19 through contact with someone who has it, it's important to let your doctor know when you call. 

If you are concerned about possible COVID-19 symptoms you are experiencing, call the dedicated COVID-19 Healthline number on 0800 358 5453.

For any other health concerns, call the general Healthline number on 0800 611 116. All calls to Healthline are free and someone is available 4 hours a day, 7 days a week. 

If you are feeling anxious or frustrated or need a listening ear, reach out to friends, family and whānau. Or you can call or text 1737 – free, anytime, 24 hours a day, 7 days a week – to talk with a trained counselor.  

Useful Information:

Need Support?

Health and Wellbeing

If you have COVID-19 symptoms, call the dedicated COVID-19 Healthline number on 0800 358 5453.

For any other health concerns, call the general Healthline number on 0800 611 116. All calls to Healthline are free and someone is available 24 hours a day, 7 days a week.

For support with anxiety, distress or mental wellbeing, call or text 1737 to talk with a trained counsellor for free, 24 hours a day, 7 days a week.

Business Advice

A free helpline service is available for all New Zealand businesses. It can offer you:

  • specific advice and access to Government business support
  • advice on what Level 1 means for your business
  • HR and general business advice and access to online resources and webinars
  • connections to business advisory services.

To find out more call 0800 500 362 for North Island, or 0800 50 50 96 for South Island.

Assistance for foreign nationals in New Zealand 

Department of Internal Affairs and Red Cross are working together to support foreign nationals who need help with accommodation, power costs and access to food and essential supplies.

People on temporary visas and, in serious hardship, can apply by filling in an online form or by calling 0800 REDCROSS (0800 733 276)

Assistance for Food Banks supporting people impacted by COVID-19

MSD has recently announced funding support for foodbanks, food rescue and other community food services - read more about it here

Useful Information

 

More information

  • The latest COVID-19 help, advice and updates from Government are available at covid19.govt.nz
  • Feeling unwell - if have health questions, call your GP before you visit. Or call Healthline on 0800 358 5453.
  • Managing your mental wellbeing - If you feel you're not coping, it's important to talk with a health professional. For support with grief, anxiety, distress or mental wellbeing, you can call or text 1737 – free, anytime, 24 hours a day, 7 days a week – to talk with a trained counsellor. 
  • Ongoing financial support - Visit Work and Income online or on 0800 559 009, 7am-6pm (Monday to Friday) or Saturdays 8am-1pm.
  • You can contact Auckland Emergency Management on 09 301 0101 and one of the team will call you back to discuss your needs. To book a call with a translator email us here.