Alert Level

New Zealand is currently at Alert Level 1 

At Alert Level 1, everyone can return without restriction to work, school, sports and domestic travel and you can get together with as many people as you want.

Border Restrictions

Controls at the borders remain for those entering New Zealand, including health screening for all arrivals, and mandatory 14 day managed quarantine or isolation. 

Golden Rules for everyone at Alert Level 1

• If you're sick, stay home. Don't go to work or school. Don't socialise.
• If you have cold or flu symptoms call your doctor or Healthline and make sure you get tested.
• Wash your hands. Wash your hands. Wash your hands. 
• Sneeze and cough into your elbow, and regularly disinfect surfaces.
• If you are told to self isolate by health authorities, do so immediately 
• If you're concerned about your well-being or underlying health conditions, work with your GP to understand how to best stay healthy. 
• Keep track of where you've been and who you've seen to help contact tracing if needed. Use the NZ COVID Tracer app as a handy way of doing this
• Businesses should help people keep track of their movements by displaying the Ministry of Health QR Code for contact tracing. 
• Stay vigilant. There is still a global pandemic going on. People and businesses should be prepared to act fast to step up Alert Levels if we have to. 
• People will have had different experiences over the last couple of months. Whatever you're feeling - it's okay. Be kind to others. Be kind to yourself. 

Using Public Transport

Alert Level 1 means public transport has returned to normal capacity. You can now board buses using the front door and there are no longer signs where you can sit. Auckland Transport are continuing to ensure public transport is being cleaned throughout its daily service. 

For now, Auckland Transport will continue to only accept AT HOP card payments on vehicles. If customers need assistance in obtaining or loading an AT HOP card, they can visit a customer service centre or call 09 355 355

Useful Information

• Alert Level 1 Information
• International Travel Advice 

Feeling Unwell?

If you need urgent medical assistance for severe symptoms of any kind or have a serious injury, call emergency services on 111, or go straight to hospital.

If you are concerned about any aspect of your health, contact your GP. Minor health issues can become more serious if ignored and it is important that you have the treatments and medications you need. Your doctor would rather you call than silently worry at home. If you think you have been exposed to COVID-19 through contact with someone who has it, it's important to let your doctor know when you call. 

If you are concerned about possible COVID-19 symptoms you are experiencing, call the dedicated COVID-19 Healthline number on 0800 358 5453.

For any other health concerns, call the general Healthline number on 0800 611 116. All calls to Healthline are free and someone is available 4 hours a day, 7 days a week. 

If you are feeling anxious or frustrated or need a listening ear, reach out to friends, family and whānau. Or you can call or text 1737 – free, anytime, 24 hours a day, 7 days a week – to talk with a trained counselor.  

Useful Information:

• Health advice from the Ministry of Health
• Auckland Regional Public Health Service Information for our Communities
• COVID-19 Community Based Assessment Centres and Mobile Clincs
• Looking after yourself when you're feeling sick - Easy Read
• Self-isolation advice if you're unwell
• Prepare Pacific 

Need Support?

More information

• The latest COVID-19 help, advice and updates from Government are available at covid19.govt.nz
• Feeling unwell - if have health questions, call your GP before you visit. Or call Healthline on 0800 358 5453.
• Managing your mental wellbeing - If you feel you're not coping, it's important to talk with a health professional. For support with grief, anxiety, distress or mental wellbeing, you can call or text 1737 – free, anytime, 24 hours a day, 7 days a week – to talk with a trained counsellor. 
• Ongoing financial support - Visit Work and Income online or on 0800 559 009, 7am-6pm (Monday to Friday) or Saturdays 8am-1pm.