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KOWHEORI-19

COVID-19

Together we can slow the spread

Alert Level
Feeling Unwell?
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COVID-19

Visit covid19.govt.nz to find out more about uniting against the spread of COVID-19, what support is available to you and latest updates on New Zealand's response to the virus.

Alert Level

Auckland is now at Alert Level 3. The rest of NZ is at Alert Level 2. These Alert Levels will be in place for the next 7 days.

Key messages for Aucklanders:

  • Stay home to protect your household bubble.
  • Travel in and out of Auckland is restricted to essential travel only - otherwise you must stay in the region.
  • If you are intending to travel out of the Alert Level 3 area (the Auckland region) you will need to carry evidence which shows why you are travelling and where you are travelling to. If you do not produce evidence at a checkpoint, you may be denied travel.
  • If you must leave home, keep a 2-metre distance from others and wear a face covering if possible.
  • If you are an Aucklander, you can travel to Auckland to return home. For complete guidance on travel within New Zealand at Alert Level 3 and information on business travel and personal movement exemptions, visit: Travelling into, out of or through an Alert Level 3 area 
  • Work from home if possible – businesses that require close physical contact can’t operate.
  • Children should learn at home if possible. Early learning centres and schools in Auckland are open for children whose parents have to go to work and have no caregiver arrangements.
  • If you need to self-isolate and you cannot work from home, your employer (or you, if you are self-employed) can apply for the COVID-19 Leave Support Scheme. Click here for more information.
  • Restrict gatherings to no more than 10 people at wedding services, funerals, and tangihanga. 
    Maintain physical distancing. No other gatherings beyond the above are allowed.
  • Use the NZ COVID Tracer app to record where you go or sign in if you can’t use the app. Turn on Bluetooth tracing on the NZ COVID Tracer app.
  • Face coverings are still mandatory on public transport. It is also recommended that you wear a face covering while out an about if social distancing is not possible
  • If you have symptoms. call your GP or Healthline on 0800 611 116 for advice to get tested.

For more information on Alert Level 3 visit Unite against COVID-19

Translated Information & Information in Accessible Formats

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Feeling Unwell?

If you need urgent medical assistance for severe symptoms of any kind or have a serious injury, call emergency services on 111, or go straight to hospital.

If you are concerned about any aspect of your health, contact your GP. Minor health issues can become more serious if ignored and it is important that you have the treatments and medications you need. Your doctor would rather you call than silently worry at home. If you think you have been exposed to COVID-19 through contact with someone who has it, it's important to let your doctor know when you call. 

If you are concerned about possible COVID-19 symptoms you are experiencing, call the dedicated COVID-19 Healthline number on 0800 358 5453.

For any other health concerns, call the general Healthline number on 0800 611 116. All calls to Healthline are free and someone is available 4 hours a day, 7 days a week. 

If you are feeling anxious or frustrated or need a listening ear, reach out to friends, family and whānau. Or you can call or text 1737 – free, anytime, 24 hours a day, 7 days a week – to talk with a trained counselor.  

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Need Support?

Health and Wellbeing

If you have COVID-19 symptoms, call the COVID-19 Healthline on 0800 358 5453.

For any other health concerns, call the general Healthline number on 0800 611 116. All calls to Healthline are free and someone is available 24 hours a day, 7 days a week.

For support with anxiety, distress or mental wellbeing, call or text 1737 to talk with a trained counsellor for free, 24 hours a day, 7 days a week.

Business Advice

A free helpline service is available for all New Zealand businesses. It can offer you:

  • specific advice and access to Government business support
  • advice on what Alert Levels mean for your business
  • HR and general business advice and access to online resources and webinars
  • connections to business advisory services.

To find out more call 0800 500 362 for North Island, or 0800 50 50 96 for South Island.

Assistance for foreign nationals in New Zealand 

From 1 December 2020, temporary visa holders in hardship due to COVID-19 may be able to get an Emergency Benefit from Work and Income at the Ministry of Social Development. Visit Work and Income online or call on 0800 559 009, 7am-6pm (Monday to Friday) or Saturdays 8am-1pm.

Assistance for Food Banks supporting people impacted by COVID-19

MSD has recently announced funding support for foodbanks, food rescue and other community food services - read more about it here. 

For foodbanks and other food assistance services in Auckland, see the Family Services Directory. You can filter your search by the part of Auckland. There is also a Community Connectors section for people who need help connecting to services.

Other sources of information on community food organisations:

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More information

  • The latest COVID-19 help, advice and updates from Government are available at covid19.govt.nz
  • Feeling unwell - if have health questions, call your GP before you visit. Or call Healthline on 0800 358 5453.
  • Managing your mental wellbeing - If you feel you're not coping, it's important to talk with a health professional. For support with grief, anxiety, distress or mental wellbeing, you can call or text 1737 – free, anytime, 24 hours a day, 7 days a week – to talk with a trained counsellor. 
  • Ongoing financial support - Visit Work and Income online or on 0800 559 009, 7am-6pm (Monday to Friday) or Saturdays 8am-1pm.
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